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Salesforce OmniStudio-Consultant Exam is designed for professionals who specialize in implementing and configuring Salesforce’s OmniStudio platform. OmniStudio-Consultant exam validates the skills and knowledge required to create and manage an integrated, end-to-end customer experience across multiple channels, including web, mobile, social, and email. Salesforce Certified OmniStudio Consultant certification is ideal for consultants, architects, and developers who want to demonstrate their expertise in designing and implementing custom, scalable solutions using the OmniStudio suite of tools.
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Salesforce Certified OmniStudio Consultant Sample Questions (Q117-Q122):
NEW QUESTION # 117
A business wants to create a FlexCard for mobile plans to add to their Customer 360° console application.
The FlexCard needs to include the following actions:
* Start a process to retrieve plan consumption data
* Create a new case
* Open a promotions web page
* Change the SIM card
which combination should the consultant use in designing the solution?
- A. Flyout and OmniScript
- B. Custom Event and Redirect URL
- C. Event, Navigate and Card
- D. OmniScript and Navigate
Answer: D
Explanation:
The combination that the consultant should use in designing the solution is OmniScript and Navigate. An OmniScript is a tool that can design customer interactions using elements and actions. The consultant can use an OmniScript to display the mobile plans for the Customer 360° console application. A Navigate action is a button or a link that can redirect the user to another web page or URL. The consultant can use Navigate actions to add the following actions to the FlexCard: start a process to retrieve plan consumption data, create a new case, open a promotions web page, and change the SIM card
NEW QUESTION # 118
A business has a project that must be completed soon in order to meet important deadlines. However, the developer on the project has left the company, and the new team on the project has decided to use OmniStudio tools. The development work completed so far was done using APEX code. The new team must complete the project following these guidelines:
* Minimize implementation time
* Ensure end-user processes are as simple as possible
* Find a way to ensure optimal UX
In this scenario, what two actions should the consultant recommend to the project team' Choose 2 answers
- A. Implement FlexCards and OmniScripts for the front-end
- B. Replace existing APEX using DataRaptors and HTTPActions
- C. Create new LWC templates for branding and styling
- D. Use existing APEX classes as data sources
Answer: A
Explanation:
Explanation
The two actions that the consultant should recommend to the project team are replace existing APEX using DataRaptors and HTTPActions, and implement FlexCards and OmniScripts for the front-end. Replacing existing APEX using DataRaptors and HTTPActions would reduce implementation time, as these tools are declarative and do not require coding. Implementing FlexCards and OmniScripts for the front-end would ensure end-user processes are as simple as possible, as these tools provide guided interactions and contextual data. Creating new LWC templates for branding and styling would increase implementation time, as this would require coding and testing. Using existing APEX classes as data sources would not ensure optimal UX, as this would limit the flexibility and scalability of the solution.
NEW QUESTION # 119
An insurance company wants to create an OmniScript that allows the user to review and change account number such as phone number and website. In this process, the following functionality is needed:
* Enter the company's website
* Enter the account phone number
* Each field should display on a separate line of the page
Which three elements should the consultant include in the OmniScript design solution?
Choose 3 answers
- A. Text Area
- B. Number
- C. Text
- D. Telephone
- E. Line Break
Answer: C,D,E
NEW QUESTION # 120
A business is creating an agent console with FlexCards to provide a 360° view of their customers. The business wants the following information displayed:
* Account information including account name, phone, and website
* Active opportunities related to the account
* Active contracts related to the account
* The ability to view and renew contracts
An Integration Procedure will be used to retrieve Account, Opportunity, and Contract data.
How should the consultant design the FlexCards to meet these requirements?
- A. Parent FlexCard with single Child and Card Actions
- B. Parent FlexCard with multiple Child and Card Actions
- C. Parent FlexCard with multiple Child and different Card States
- D. Parent FlexCard with single Child and multiple Card States
Answer: B
NEW QUESTION # 121
When a customer calls to report a product issue, agents need to check all open cases related to that product to see if there are any solutions that can resolve the customer's issue. Products that have been purchased are stored as assets, and there is a lookup relationship from case to asset that allows cases to be linked to the products customers have purchased.
What type of DataRaptor can be used to retrieve a list of cases filtered by the customer's asset and the last service date of the asset?
- A. DataRaptor Load
- B. DataRaptor Transform
- C. DataRaptor Extract
- D. DataRaptor Turbo
Answer: C
NEW QUESTION # 122
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